Fundamentals of Customer Service
Welcome to our eleven-part video course on “Fundamentals of Customer Service,” part of the “Performance Excellence” series! You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally.. READ MORE
Customer Service Communication Skills
Welcome to our 12-part video course on “Customer Service Communication Skills,” part of the larger “Performance Excellence” series! To give great service, one of the things you have to learn to do is LOVE customers. Not like them. Not tolerate them. Not endure them. LOVE them… READ MORE
Selling at a Distance: Prospecting by Phone
Welcome to “Prospecting by Phone,” a nine-part video course from the “Selling at a Distance” series! Some people think that cold calling can be intimating, exhausting, or out of date. In this video course, you will learn different strategic guidelines and tips to becoming.. READ MORE
Analyzing Your Customer Service
Welcome to the “Performance Excellence: Analyzing Your Customer Service’” series of video lessons meant to teach you how to make every contact with a customer a positive one. This course, which comprises nine video lessons, defines core competencies.. READ MORE
Customer Service Basics
This course is made for individuals build the skills required to deliver excellent customer service and build customer loyalty.
This bundle comprises a number of courses to help you achieve the following goals:
-Build your skills to perform essential customer rapport building actions.. READ MORE
Lead Generation- Spears (Outbound Prospecting)
This course is part of the Predictable Revenue toolkit that is designed for sales and business leaders.
The courses were developed from the content in the best-selling book, Predictable Revenue combined.. READ MORE
Lead Generation-Nets (Inbound Marketing)
This course is part of the Predictable Revenue toolkit that is designed for sales and business leaders.
The courses were developed from the content in the best-selling book, Predictable Revenue combined… READ MORE
Lead Generation-Seeds (Customer Success)
This course is part of the Predictable Revenue toolkit that is designed for sales and business leaders.
The courses were developed from the content in the best-selling book, Predictable Revenue combined… READ MORE
Conducting Great Online Demos and Sales Calls
With territories getting larger and travel budgets tighter, conducting virtual sales calls and product demos is becoming more important, yet many people are uncomfortable selling in this environment. However, due to these changing… READ MORE
Customer Service Management
This course is made for managers that want to learn how to manage, coach and inspire their customer service team to deliver high performing results.
This bundle comprises a number of courses to help.. READ MORE