Customer Service Basics​

This course is made for individuals build the skills required to deliver excellent customer service and build customer loyalty.

This bundle comprises a number of courses to help you achieve the following goals:
-Build your skills to perform essential customer rapport building actions
-Learn how to effectively listen to your customers to meet their individual needs
-Identify the actions you will take to strengthen customer loyalty
-Implement the requirements to delivering great customer service over the phone
-Create a plan for how you will deliver great customer service
-Discover what is required to positively serve your customers in the field
-Learn how to effectively manage difficult customer situations

  • Building Customer Rapport
  • Customer Service Confrontation and Conflict
  • Customer Service Over the Phone
  • Developing Your Customer Focus
  • Internal Customer Service
  • Listening to Your Customers
  • Serving Customers in the Field
Completion rules
  • All units must be completed