Customer Service Management​

This course is made for managers that want to learn how to manage, coach and inspire their customer service team to deliver high performing results.

This bundle comprises a number of courses to help you achieve the following goals:

-Determine what you will do to help direct the company’s customer service strategy
-Learn how to inspire and motivate your customer service team
-Customer Service agents receive feedback on their performance
-Provide the right level of coaching to your customer service agents
-Implement the key elements of quality service with your team
-Find out from your customers what you and your team can do differently
-Help new hires be successful in the first few weeks of their new role
-Determine what is required to successfully manage a remote customer service team

  • Onboarding New Customer Service Agents
  • Giving Feedback to Your Customer Service Agents
  • Customer Service Quality
  • Customer Service Coaching
  • Customer Feedback and Insight
  • Shaping the Direction of Customer Service
  • Inspiring and Motivating Customer Service Agents
  • Managing Remote Customer Service Teams
Completion rules
  • All units must be completed