This course is made for managers that want to learn how to manage, coach and inspire their customer service team to deliver high performing results.
This bundle comprises a number of courses to help you achieve the following goals:
-Determine what you will do to help direct the company’s customer service strategy
-Learn how to inspire and motivate your customer service team
-Customer Service agents receive feedback on their performance
-Provide the right level of coaching to your customer service agents
-Implement the key elements of quality service with your team
-Find out from your customers what you and your team can do differently
-Help new hires be successful in the first few weeks of their new role
-Determine what is required to successfully manage a remote customer service team