Fundamentals of Customer Service​

Welcome to our eleven-part video course on “Fundamentals of Customer Service,” part of the “Performance Excellence” series! You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization — and within your extended enterprise of vendors and partners — knows that you deliver great service. This video course will help you provide the best service possible, whether you are a supplier or a customer. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at and the HRCI website at SHRM Activity ID: #17-163CJ and HRCI Activity ID: #307614

  • Fundamentals of Customer Service
Completion rules
  • All units must be completed