Welcome to the “Best Practices for Knowledge Management” series of video lessons meant to give learners the tools to effectively exchange ideas in the workplace and continuously improve practices at every level. This course comprises three video lessons and teaches viewers what best practices are, how to learn and share best practices, and how to resolve issues that block the sharing of best practices. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org.” SHRM Activity ID: 17-ONY82 and HRCI Activity ID: 313355.