Welcome to the topic of Continuous Quality Improvement (CQI)! This video course, Total Quality Management (TQM), offers strategies for achieving long-term success in an organization through the comprehensive management of quality. The five video lessons in this series explain all the elements one needs to know to effectively implement a TQM initiative. After completing this course, learners will understand the origins and basic principles of TQM. In addition, they will learn about the PDCA cycle and SIPOC tables and their roles in achieving TQM. Finally, viewers will learn about Deming’s 14 points to success, which are critical to keep in mind when pursuing TQM in an organization. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP and 1 hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at and the HRCI website at SHRM Activity ID: #17-VSAX7 and HRCI Activity ID: #322176.

  • Total Quality Management (TQM)
Completion rules
  • All units must be completed